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Our team is comprised experienced EMS professionals representing national expertise in CLINICAL care, EMS EDUCATION, REGULATORY compliance and CERTIFICATION standards.  We are passionate about what we do and are dedicated to advancing the EMS field.




Bill Mergendahl


Bill has been with Pro EMS since 1987 and has served in his current position since 1990.

He is responsible for all aspects of the daily operation and administration of the company, bringing extensive experience in reimbursement, clinical, and regulatory issues. He is a regular speaker at national EMS conferences and works as an EMS consultant and expert witness. He currently serves on the Board of Directors of the Massachusetts Ambulance Association and the Metro Boston EMS Council. Bill is a past winner of the Mark E. Weinstein Award for his commitment to EMS in metro-Boston and the Stephen M. Lawlor Award for Collaborative Practice for his work with Boston EMS. Continuously involved in EMS system issues, Bill participates in national, state, regional and local committees, including the American Ambulance Association Professional Standards Committee, the Mass DPH Altered Standards of Care Advisory Committee, the Region IV Medical Control Committee, and the Cambridge LEPC. He also holds a law degree from Northeastern University School of Law.


Jamie Pianka


Jamie is the Chief Operating Officer for Pro EMS, bringing professional experience spanning municipal, state and federal work intersecting the disciplines of Emergency Management, Fire & Rescue and Emergency Medical Services. Throughout his career, he has served as an Emergency Management Director, career firefighter, and paramedic. Jamie also held the position of State Director of the Office of Emergency Medical Services (OEMS) for the Commonwealth of Massachusetts where he provided leadership at the Bureau of Health Care Safety & Quality, working to more fully integrate EMS into the evolving healthcare system and facilitate the state’s migration toward full adoption of many national standards. Additionally, Jamie has been providing healthcare quality improvement consultancy both domestically and internationally, most recently in the city of Port-au-Prince, Haiti. He holds a Bachelor of Science in Business Administration from Northeastern University in Boston, Massachusetts.


James DiClemente


As the Director of Pro EMS Center for MEDICS, James’ primary responsibility is to design and implement all training and education for its employees and more than a dozen outside agencies who contract their training through the center. This includes creating and delivering H.A.L.O training, new employee orientation, and other training sessions as needed. James graduates two large cohorts of students per year, ensuring they receive a comprehensive experience resulting in an impressive National Registry pass rate. He’s also helped to develop a unique program focusing on the benefits of simulation in a paramedic program and continues to implement cutting edge technology within the program to maximize efficiency. In 2012, James was recognized with Educator of the Year award by the Metropolitan Boston Emergency Medical Services Council. He is a member of the National Association of EMTs and National Association of EMT Educators.


Gibson McCullagh


Since 2015, Gibson has held the position of Director of Special Projects at Pro EMS, working to develop Prodigy, pursuing institutional accreditation, implementing clinical demonstration projects, and serving as the Clinical Liaison and advisor to Harvard University’s program, Crimson EMS. Beginning his EMS career in 2006, Gibson has served as the Systems of Care Coordinator at the Massachusetts Department of Public Health, Office of EMS and was also the founding EMS chief of the Hobart & William Smith EMS, a student-run ambulance service in Geneva, New York. Gibson played a large role in the implementation of a series of EMS regulatory reforms (national standards adoption) to strengthen Massachusetts’ workforce, protocols, education, and medical director involvement. He remains actively involved in collegiate EMS at the national level and serves as an Executive Board Member for the Metropolitan Boston EMS Council. Gibson is a graduate of Pro EMS Center for MEDICS and is the recipient of the 2017 NOLS Alumni Achievement Award.




Vince Storie


Dr. Stoire serves as the Associate Director of Academic Affairs for Pro EMS Center for MEDICS Paramedic Program.  He is responsible for coordinating and overseeing the pre-clinical course curriculum.  He received his MD from Boston University School of Medicine (2014) and began his post-graduate training in general surgery at Boston Medical Center.  He also holds BS degrees from Brandeis University in neurosciences and biology.  Prior to attending medical school, he had worked as a paramedic in the Boston metro area.  In his current role Dr. Storie is committed to promoting with his students curiosity, critical thinking, and life-long learning.


Vahe Ender


Vahe has been an instructor and lecturer for CFM since 2008. Following his education at Northeastern University, he joined Pro EMS as a field Paramedic. He was subsequently promoted to Field Training Officer and later acted as Clinical Care Coordinator where worked in clinical development and performance improvement. He currently works at Boston MedFlight, a non-profit critical care transport program, as a Critical Care Transport Specialist. His interests are in clinical development and prehospital research as well as quality improvement and patient safety within EMS.


Jackson McWade


Jackson has worked in emergency medicine since 2009.  He graduated from Pro EMS Center for MEDICS paramedic program in 2011 and has worked as an instructor at CFM since the following year.  Jackson has extensive teaching experience in a variety of programs, including DARK Angel Medical Tactical, Harvard Medical School, the Cambridge Health Alliance, Mount Auburn Hospital and the town of Harvard.  Additionally, Jackson has participated in instructional programs in Singapore, Indonesia and Haiti.  He holds dozens of current certifications in courses such as TCCC, Difficult Airway: EMS, S.T.A.B.L.E. and multiple American Heart Association (AHA) courses.  Jackson is also a graduate of the Massachusetts Firefighting Academy and works as a Critical Care Transport Specialist at Boston MedFlight.